5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have found is that most security guard companies are capable of supplying the support that property managers want, but also often do not due to a lack of ongoing excellent management procedures.
Security guard companies are unlike any seller that a property supervisor usually hires. If you hire a painter, you are able to see whether or not they do their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine if the guard organization is doing their job including running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your defenses. In most instances they probably are, but it’s important to employ a system of verification and quality management to make sure that problems connected with the lack of performing these tasks don’t begin to occur.
In this guide we will discuss five (5) simple actions to improving your safety guard service and attaining everything you picture as your perfect warehouse security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of those states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and inquire does it seem decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb way to display if the guard is a good match for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a lot on what to expect from this shield and it gives you a chance to request another shield if you think that it is essential.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his assigned land is not as complete. We predict the orientation to the assigned land”Website Specific Training”. Learn What your website specific training looks like:
• Can it occur at your property?
• Just how long is each officer educated?
• Just how long can the security firm double bank? (Double banking is the process of experiencing a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to each of these questions and make sure that they fit with what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to operate in your property.
Guard supervision is one of the main factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to see themselves as not as a part of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the two methods of remote supervision that prove most successful are: Officer Check-Ins
If your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are in your property. These tracking systems permit the security guard business to track the time and log the action of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in frequently with the safety guard company provides a way of earning sure that each guard is secure and alert. Using guards check-in frequently together with the safety guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure that the consultant is not really a security guard business. If so, your audit is sure to develop problems with your current security guard business.